Return & Refund Policy
Last updated: 2 September 2025
At LABONNI LLC, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a simple and transparent return process.
Easy Returns
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Items can be returned within 30 days of receipt.
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Before sending back any item, you must contact us first at info@labonni.com to receive return instructions and authorization. Unauthorized returns will not be accepted.
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Returned products must be unworn, unused, in original packaging, and include all accessories (if any).
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Refunds will be processed to the original payment method used during purchase once the returned item is inspected and approved.
Exchanges & Store Credit
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If you would like to exchange an item, please contact us first to arrange the return.
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Alternatively, you may request store credit for returned items. Store credit will be issued once we receive and approve your return.
Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable:
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Earrings and pierced jewelry
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Items marked as final sale or non-refundable
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of receipt at info@labonni.com with your order number and photos of the item. We will provide a replacement or full refund.
Return Shipping Costs
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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We recommend using a trackable shipping service. LABONNI is not responsible for lost return packages.
Return Address
Once your return request is approved, we will provide instructions to send your item to our return center:
📍 LABONNI LLC – Returns Department
80 Sheridan Blvd, Ste 128494
Inwood, NY 11096
United States
⚠️ Please do not ship any returns to this address without prior authorization.
Processing Time
Once your return is received and inspected, you will receive a confirmation email. Refunds may take 5–10 business days to appear in your account, depending on your bank or payment provider.
Contact Us
If you have any questions about returns or exchanges, please contact us:
Exchanges and Store Credit
If you prefer to exchange your item, simply return it according to our return policy and place a new order. Alternatively, we offer store credit for returned items, making it easy to find the perfect fit without hassle. Please note that store credit will be issued once we receive your return.
Contact Us for Support
For further questions regarding returns or exchanges, please contact our customer service team. We're here to assist you and ensure your experience with LABONNI is a positive one.