Shipping & Returns
Shipping Policy
At LABONNI Online Store, we're dedicated to delivering your orders to you as efficiently as possible. We want your shopping experience to be seamless from start to finish. Here's what you need to know about our shipping policy:
Processing Time:
We aim to process and dispatch orders within 2-5 business days from the date of purchase. Please note that processing times may vary during peak seasons or promotions. You'll receive a confirmation email with your tracking information once your order is on its way.
Shipping Options:
We offer a variety of shipping options to suit your needs. Whether you prefer standard shipping, expedited shipping, or international shipping, we've got you covered. Shipping costs and delivery times will vary based on your location and chosen shipping method.
Tracking Your Order:
Once your order has been dispatched, you'll receive an email with a tracking link. You can use this link to monitor the progress of your delivery and receive real-time updates on its status.
International Shipping:
We're excited to offer international shipping to customers around the world. Please be aware that shipping times for international orders may vary and could be subject to customs and import duties. Any additional charges related to customs are the responsibility of the customer.
Return & Exchange Policy
We want you to be satisfied with your purchase from LABONNI Online Store. If for any reason you're not completely happy, here's what you need to know about our return and exchange policy:
Returns:
You can return eligible items within 14 days of receiving your order. To be eligible for a return, items must be unused, undamaged, and in their original packaging. Please contact our customer support team for return instructions and to initiate the process.
Exchanges:
We offer exchanges for items that are defective, damaged, or if you received the wrong product. If you need to exchange an item, please contact our customer support team and provide details about the issue.
Digital Products:
Please note that digital products, including clipart, PNG files, and mockups, are not eligible for returns or exchanges due to their nature. All sales of digital products are final.
Refunds:
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within 10 business days.
Thank you for choosing LABONNI Online Store. We're committed to ensuring that you have a smooth shopping experience, and we're here to assist you with any shipping, returns, or exchange inquiries you may have.
Warm regards,
LABONNI LLC
LABONNI Online Store