SHIPPING AND RETURNS
To ensure that you can receive your package in time, please make sure that you fill in the correct delivery address and contact information! If you find that your order information is incorrect, please contact us at firstname.lastname@example.org with your order number and correct information as soon as possible.
We ship worldwide. We provide FREE STANDARD SHIPPING(limited time) on all orders.
Shipping Times and fees
Free Shipping Orders Over $35 （5-14 business days）
Standard Shipping: rate charge of $3.99 （5-14 business days）
With some carrier services experiencing unexpected delays in transit or slight delays in providing tracking details, we appreciate your patience and understanding in advance. It's our top priority to make sure your orders get delivered to you as soon as possible.
To save the planet and reduce the waste, we will try to pack as many items in one package. It may result in longer processing time.
Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers, especially if you choose Express shipping for your order.
Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, we cannot declare purchased items as gifts or list an amount lower than the actual product price.
1) Express Shipping is not available for P.O. Boxes /APO/FPO addresses and non-continental Europe (islands and territories affiliated with the aforementioned European countries)
2) Shipping Time does not include a 1-5 day processing period required to process your order from the date your order is placed.
3) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.
4) If there is any shipping issue with your package , you must contact Customer Support within 90 days after your order was placed.
RETURN & EXCHANGE POLICY
We've made the return process super easy，just in case you're not 100% satisfied
You want your money back and we want you to be happy with your experience. Returns can be made within 15 days from the date you've received all your items. （Final Sale means all sales are final, with no returns, and no exchanges.）
How to return an item?
You can start a return by sending an email to us at email@example.com and explain the situation. If your return is accepted, we’ll send you a return shipping address and instructions. We apologize that we do not offer free return shipping label because the price we are selling simply cannot cover the cost. Unless it's a quality issue or problem with the order, we will not be responsible for the return shipping fare. Please kindly note, items sent back to us without first requesting a return will not be accepted.
U.S. Domestic: We cover return shipping fee for the 1st return request of each order if there is quality issue with the items(such as damaged during shipping, or simply unusable). You may have to cover the shipping fee for your return otherwise.
International: Unfortunately, we currently do not cover shipping costs to return (we are working on offering more friendly return policies to international customers!).
Can I still return items if they are worn, damaged, or have the tags removed?
You can only return items that are unworn, unwashed, undamaged, have the original tags/packaging attached and hygiene sticker intact.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you.
Where is my refund?
Refunds will be processed to the original payment method.
After your return has been processed and returned to our facilities, please expect up to 7 days for the refund to hit your bank account. Like always, we stand on the side of overcommunicating when it comes to the important things so we will send you an email once your return package has been received and your refund is on the way to your bank account. If you haven't received an email from us within 28 days please contact us,The original shipping fee and insurance are non-refundable.
Exchanges: Unfortunately, we don’t offer exchanges at the moment, but you can place a new order and initiate a return. Your refund will be processed as soon as we receive the returned package.
Final Sale: Please note, products marked as Final Sale are not eligible for return or refund.
Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address on the shipping label we provide even if you are using your own shipping.
Please make sure you don't include non-LABONNI items by accident in your return package. We will not be responsible for sending back those items to you.